Transfer Information
Transfer Information
How your new number moves to your phone — what we do, what you do, and how long it usually takes.
From checkout to your phone
You get an order confirmation email with a link to view your order.
We reserve it with our inventory partner in your name. If it was taken first, you choose a comparable number or a full refund.
You receive the account number, transfer PIN, and step-by-step instructions.
Give those details to your carrier as a “number transfer” or “port-in”. Many transfers finish the same day; some take a few business days.
Am I ready to transfer?
Tick what you have — we’ll tell you when you’re good to go.
Tips for a smooth transfer
Common questions
How long does the whole thing take?
We email your transfer details within about 1–2 business days of purchase. After that, timing depends on your carrier — many transfers finish the same day, and some take a few business days.
Will my current service stop?
Not if you add the new number to a new line or eSIM. If you replace the number on an existing line, your carrier will explain what changes and when.
Can I keep my old number too?
Yes — put your new number on a second line or eSIM and keep both. Ask your carrier about dual-SIM options.
What about toll-free numbers?
Toll-free numbers (like 833 or 888) need a provider that supports toll-free service, such as many business phone and VoIP services. We’re happy to point you in the right direction.
What if my carrier rejects the transfer?
It’s usually a detail mismatch. Send us the rejection message and we’ll help sort it out. If we truly can’t deliver the number as described, our Refund Policy covers you.