Porting Guide

Lucky Number 24 · Guide

A smooth path to your new number.

From purchase to first call, here's everything you need — laid out simply, step by step.

🛒PurchaseChoose your number
🔄TransferTo your carrier
✅LiveReady to use

Before you begin

A little preparation makes the whole process effortless.

  • 🔢 Account number
  • 🔑 Transfer PIN
  • 📍 Billing ZIP
  • 🪪 A valid ID

Six simple steps

  1. 01🛒Complete your purchase

    Check out and your order is confirmed instantly.

  2. 02📧Receive your transfer details

    We'll email your account number and PIN within 72 hours.

  3. 03🔎We confirm compatibility

    A quick check with your carrier, so nothing catches you off guard.

  4. 04📞Share the details with your carrier

    By phone, app, or in person — whichever suits you.

  5. 05⏳Keep your current number active

    Cancelling too soon can interrupt the transfer, so hold off for now.

  6. 06✅Your number goes live

    Once your carrier confirms, you're all set — track progress anytime on Order Status.

A note for your carrier type

📱
Major carriersHandled online, in the app, or in-store.
💳
Prepaid carriersTypically no credit check required.
💻
Google VoiceDone through the app, with a separate Google fee.
☎️
Toll-free numbersBest paired with a business or VoIP service.

If something feels off

🔑 My PIN or account number was rejected
These can expire, and small typos happen. Reach out and we'll send fresh details right away.
📍 My billing address or ZIP doesn't match
Try copying the ZIP exactly as we sent it, rather than retyping it.
❓ My carrier says the number is "already in use"
Usually just a brief timing gap between systems. Give it a couple of hours and try again.
⏰ It's taking longer than expected
Once submitted, the timing is in your carrier's hands — a quick check-in with them is the fastest path forward. Still stuck after a few days? Contact us.
You have 30 days from receiving your details to complete the transfer. After that, a modest $2.99/month holding fee applies until it's finished — we'll send a reminder well before the deadline.
Have a question, or just want peace of mind?
Contact us

Steps and timing may vary slightly by carrier and number. Your carrier is always the best source for the latest details.